{"id":19947,"date":"2025-11-16T13:39:53","date_gmt":"2025-11-16T11:39:53","guid":{"rendered":"https:\/\/www.faayautogroep.nl\/certificeringen\/"},"modified":"2026-05-04T15:15:48","modified_gmt":"2026-05-04T13:15:48","slug":"certificeringen","status":"publish","type":"page","link":"https:\/\/www.faayautogroep.nl\/en\/certifications\/","title":{"rendered":"Certificeringen, Erkenningen en Kwaliteitsstandaarden"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Certifications, Accreditations, and Quality Standards | Faay Auto Group<\/h1>\n\n\n\n<p class=\"intro-text wp-block-paragraph\">Kwaliteit, betrouwbaarheid en vakmanschap zijn geen loze beloftes bij Faay Auto Groep. Onze uitgebreide certificeringen en offici\u00eble erkenningen van toonaangevende instanties in de automotive sector vormen het bewijs van onze professionele standaard. Met RDW-erkenning van onze vestiging in Nieuwegein, BOVAG-lidmaatschap en Vakgarage-certificering garanderen wij u de hoogste kwaliteit automotive service in de regio Utrecht. Op deze pagina vindt u een transparant overzicht van al onze certificeringen, wat ze betekenen en waarom ze belangrijk zijn voor uw veiligheid en vertrouwen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">RDW Approved APK Inspection Station \u2013 Official Certification<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Alde vestiging van Faay Auto Groep in <strong>Newgein<\/strong> is officieel erkend door de Rijksdienst voor het Wegverkeer (RDW) als APK-keuringsstation. Deze erkenning is verplicht om offici\u00eble APK-keuringen uit te mogen voeren en is een belangrijk kwaliteitskeurmerk dat garandeert dat wij voldoen aan alle wettelijke eisen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What does RDW recognition actually mean?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">RDW recognition for periodic vehicle inspection stations isn&#039;t a formality, but a strict certification that demonstrates that a garage meets all legal requirements for conducting periodic vehicle inspections. Obtaining and maintaining this recognition requires continuous investment in equipment, training, and quality assurance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Om onze RDW-erkenning te verkrijgen en te behouden, moeten wij op onze vestiging voldoen aan strikte voorwaarden:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Facilities and Infrastructure:<\/strong> Each workshop must meet specific requirements regarding space, lighting, floor space, accessibility and safety features according to RDW guideline 01-01-52<\/li>\n\n\n\n<li><strong>RDW-approved Equipment:<\/strong> All inspection equipment must be RDW approved and calibrated at least annually by an approved calibration company.<\/li>\n\n\n\n<li><strong>Qualified Personnel:<\/strong> APK inspections may only be carried out by RDW-approved inspectors who have completed the official APK training and follow annual refresher training<\/li>\n\n\n\n<li><strong>Strict Procedures:<\/strong> Work must be carried out in accordance with the official APK inspection manual and all RDW regulations without exception.<\/li>\n\n\n\n<li><strong>Digital Administration:<\/strong> All inspections must be correctly registered in real time in the central RDW system (MOVA system)<\/li>\n\n\n\n<li><strong>Quality system:<\/strong> The inspection station must have a documented quality system and is inspected by the RDW at least once every three years<\/li>\n\n\n\n<li><strong>Independence:<\/strong> Inspectors must be able to operate objectively and independently without commercial pressure<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Our RDW-approved inspection equipment<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To meet the strict RDW requirements, all our locations are equipped with professional, RDW-approved inspection equipment from leading brands such as MAHA, Sherlog, and RAV:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Roller brake test bench (MAHA IW7):<\/strong> For precise measurement of braking force, braking deceleration, and brake balance of all wheels. Calibrated to \u00b12% accuracy.<\/li>\n\n\n\n<li><strong>Backlash Detector (Sherlog HD):<\/strong> For detecting play in suspension, steering, drive shafts and wheel bearing systems with an accuracy of up to 0.1 mm.<\/li>\n\n\n\n<li><strong>Automatic Light Tester (MAHA LT1000):<\/strong> To check the height, power and adjustment of all lights (high beam, low beam, fog lights)<\/li>\n\n\n\n<li><strong>4-Gas Emission Analyzer (Bosch BEA 850):<\/strong> For measuring CO, HC, CO2 and O2 exhaust gas emissions from petrol engines according to Euro 6 standards<\/li>\n\n\n\n<li><strong>Soot meter (Bosch RTM 430):<\/strong> For measuring soot values in diesel vehicles according to the free acceleration method<\/li>\n\n\n\n<li><strong>Hydraulic Lift with Bottom View:<\/strong> For safe inspection of the underside of the vehicle with optimal lighting and accessibility<\/li>\n\n\n\n<li><strong>Decibel meter (Class 1):<\/strong> For noise measurement of exhaust systems (max. 99 dB for passenger cars)<\/li>\n\n\n\n<li><strong>Tire tread gauge:<\/strong> Digital measurement of tread depth (minimum 1.6 mm required)<\/li>\n\n\n\n<li><strong>OBD-II Diagnostic System:<\/strong> For reading error codes and emission-related systems<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All this equipment is calibrated and inspected at least once a year by an independent calibration company recognized by the RDW (Netherlands Vehicle Authority). Calibration certificates are retained and are available for inspection upon request. We also perform daily functional checks to ensure all equipment is operating optimally.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Our RDW-approved inspectors<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Bij Faay Auto Groep wordt elke <strong>APK inspection in Nieuwegein<\/strong> uitgevoerd door een <strong>RDW-erkende APK-keurmeester<\/strong>. De keurmeester heeft de offici\u00eble APK-keurmeesteropleiding succesvol afgerond bij een erkend opleidingsinstituut en volgt regelmatig bijscholing. Zo blijven wij volledig op de hoogte van de nieuwste <strong>APK-regelgeving<\/strong>, keuringsrichtlijnen en moderne voertuigtechnologie\u00ebn.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The APK inspector training is intensive and includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Theoretical knowledge of all vehicle systems and safety aspects<\/li>\n\n\n\n<li>Thorough knowledge of the Periodic Inspection Regulation (RPK)<\/li>\n\n\n\n<li>Practical training in the use of inspection equipment<\/li>\n\n\n\n<li>Classification of defects (minor, serious, dangerous)<\/li>\n\n\n\n<li>Objectivity and independence in assessment<\/li>\n\n\n\n<li>Customer service and communication skills<\/li>\n\n\n\n<li>Final exam (theory and practical) with a minimum 80% pass rate<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Onze keurmeester is specifiek getraind om:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To carry out objective and impartial inspections without commercial influence<\/li>\n\n\n\n<li>All 148 MOT checkpoints must be checked accurately in accordance with current guidelines<\/li>\n\n\n\n<li>Correctly classify defects according to the RDW severity classification<\/li>\n\n\n\n<li>To provide customers with clear and understandable advice about any defects and repairs<\/li>\n\n\n\n<li>All findings must be recorded correctly and completely in the RDW MOVA system<\/li>\n\n\n\n<li>To act in accordance with the APK Code of Conduct: fair, transparent and customer-friendly<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Our head inspectors:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ronald \u2013 RDW-erkend APK-keurmeester<\/strong><br>The <strong>APK keuringen bij Faay Auto Groep in Nieuwegein<\/strong> worden uitgevoerd door Ronald, onze RDW-erkende APK-keurmeester. Dankzij zijn ervaring in autotechniek en regelmatige bijscholing blijft hij volledig op de hoogte van de nieuwste <strong>APK-regelgeving<\/strong>, keuringsrichtlijnen en moderne voertuigtechnologie\u00ebn.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Why is RDW recognition important for you as a customer?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As a customer, you benefit directly and measurably from our RDW recognition:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Legal Certainty:<\/strong> You know that the inspection is carried out according to the official legal standards and that your inspection certificate is legally valid<\/li>\n\n\n\n<li><strong>Objectivity Guaranteed:<\/strong> RDW-approved inspectors are legally obliged to operate independently and objectively, without commercial pressure<\/li>\n\n\n\n<li><strong>Professional Expertise:<\/strong> The inspection is carried out by professionally trained and annually retrained personnel<\/li>\n\n\n\n<li><strong>Certified Equipment:<\/strong> The measuring equipment used is RDW approved, calibrated and reliable<\/li>\n\n\n\n<li><strong>Direct RDW Registration:<\/strong> Your inspection is immediately registered digitally with the RDW, no more paperwork required<\/li>\n\n\n\n<li><strong>Official Legal Force:<\/strong> The APK inspection certificate has official status and is recognized by insurers and the police.<\/li>\n\n\n\n<li><strong>Consumer Protection:<\/strong> If you have any complaints, please contact the RDW complaints service<\/li>\n\n\n\n<li><strong>Uniform Standard:<\/strong> Every RDW-approved garage uses the same inspection standards, no arbitrariness<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">BOVAG Gecertificeerd Autobedrijf &#8211;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Faay Auto Groep is aangesloten bij <strong>BOVAG<\/strong>, de brancheorganisatie voor mobiliteit in Nederland. Als BOVAG-lid voldoen wij aan strenge kwaliteitseisen op het gebied van vakmanschap, betrouwbaarheid en transparante dienstverlening.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voor klanten betekent dit extra zekerheid, onder andere via duidelijke voorwaarden, garantieregelingen en onafhankelijke geschillenbemiddeling.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wilt u ons BOVAG-lidmaatschap controleren? Bekijk onze offici\u00eble vermelding op de BOVAG-website:<br><a href=\"https:\/\/www.bovag.nl\/leden\/faay-auto-groep\">https:\/\/www.bovag.nl\/leden\/faay-auto-groep<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What does BOVAG membership mean?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">BOVAG (the Interest Group for Car Dealers and Garage Owners) is the leading trade association for companies active in the mobility sector. BOVAG membership is not automatic \u2013 companies are screened and must meet strict admission requirements. BOVAG members endorse the BOVAG Code of Conduct and adhere to high quality and integrity standards.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">BOVAG Code of Conduct \u2013 Your Guarantees<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As a BOVAG member, we have signed the BOVAG Code of Conduct. This code of conduct guarantees you, as a customer, the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Transparent Price Quote:<\/strong> You&#039;ll always receive a clear and detailed quote upfront. No hidden costs, no surprises afterward.<\/li>\n\n\n\n<li><strong>Professional Competence Guaranteed:<\/strong> Work is carried out exclusively by certified and trained professionals with demonstrable certifications<\/li>\n\n\n\n<li><strong>Quality parts:<\/strong> We use only high-quality parts that meet or exceed OEM specifications. You always have the freedom to choose between original, OEM, or high-quality alternatives.<\/li>\n\n\n\n<li><strong>Written Guarantee:<\/strong> You will receive a written guarantee on work performed and parts supplied (minimum 3 months or 5,000 km)<\/li>\n\n\n\n<li><strong>Professional Complaints Handling:<\/strong> Complaints are taken seriously and answered substantively within 5 working days<\/li>\n\n\n\n<li><strong>Independent Dispute Resolution Committee:<\/strong> In case of unresolved disputes, you can contact the independent Automotive Services Disputes Committee (costs \u20ac50, refundable if you are right)<\/li>\n\n\n\n<li><strong>Fair Dealing:<\/strong> Fair and respectful treatment, without misleading advertising or aggressive sales tactics<\/li>\n\n\n\n<li><strong>Privacy Protection:<\/strong> Careful handling of your personal data in accordance with GDPR legislation<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">BOVAG Warranty and Roadside Assistance Scheme<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As a BOVAG garage we can provide you with the <strong>BOVAG Warranty and Roadside Assistance<\/strong> This scheme offers additional protection on top of our standard work guarantee:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Extended Warranty:<\/strong> Up to 24 months warranty on major repairs (engine, transmission)<\/li>\n\n\n\n<li><strong>European Coverage:<\/strong> The warranty applies to all BOVAG garages in the Netherlands and affiliated garages throughout Europe.<\/li>\n\n\n\n<li><strong>Roadside assistance 24\/7:<\/strong> Free roadside assistance in the Netherlands and Europe in case of defects in repaired parts<\/li>\n\n\n\n<li><strong>Replacement Transport:<\/strong> In case of long-term repairs under warranty, you will receive replacement transportation<\/li>\n\n\n\n<li><strong>Bankruptcy protection:<\/strong> Protection of your payment in the event of bankruptcy of the garage (up to \u20ac4,500)<\/li>\n\n\n\n<li><strong>Free Expertise:<\/strong> In the event of warranty disputes, BOVAG will conduct an investigation free of charge<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">BOVAG Quality Controls \u2013 Mystery Guest Program<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">BOVAG regularly conducts unannounced quality inspections for its members through the Mystery Guest program. This secret customer visits the garage, has a service performed, and rates the garage on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer friendliness and service orientation<\/li>\n\n\n\n<li>Transparency of pricing and invoicing<\/li>\n\n\n\n<li>Professionalism and quality of work<\/li>\n\n\n\n<li>Compliance with the BOVAG code of conduct<\/li>\n\n\n\n<li>Cleanliness and professionalism of business operations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Faay Auto Groep consistently scores above 8.5\/10 in these Mystery Guest inspections, demonstrating that we deliver on our quality promises in daily practice.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Dispute Resolution Committee \u2013 Independent Judiciary<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If, against all expectations, you are not satisfied with our services and we cannot reach an agreement, you, as a customer of a BOVAG garage, can call on the independent <strong>Automotive Services Dispute Committee<\/strong>. This committee will issue a decision on your complaint within three months. The decision is binding on both parties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is a unique form of consumer protection available only at BOVAG garages. It gives you the assurance that an independent body will always review your complaint.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Technician Certifications \u2013 Individual Expertise<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our quality is determined by the expertise of our people. All mechanics at Faay Auto Groep hold at least a Level 3 MBO Automotive Technician diploma, and most hold a Level 4 (First Automotive Technician) diploma. We also invest regularly in additional certifications and specializations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Our Technical Specialists and Their Certifications<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ronald &#8211; APK-keurmeester en Hoofdmonteur<\/strong>\n<ul class=\"wp-block-list\">\n<li>20+ jaar ervaring in autotechniek<\/li>\n\n\n\n<li>RDW Approved APK Inspector <\/li>\n\n\n\n<li>MBO Niveau 4 Eerste Autotechnicus<\/li>\n\n\n\n<li>Global training bij Mercedes-Benz<\/li>\n\n\n\n<li>Specialist in <strong>complexe storingsdiagnose (elektronisch en mechanisch)<\/strong><\/li>\n\n\n\n<li>Expert in het <strong>opspeuren van storingen die moeilijk te vinden zijn<\/strong><\/li>\n\n\n\n<li><strong>DSG- en automatische transmissie specialist<\/strong>, inclusief mechatronica<\/li>\n\n\n\n<li>Geavanceerde <strong>diagnose en uitleesapparatuur specialist<\/strong><\/li>\n\n\n\n<li>Diagnose van <strong>elektrische storingen en kabelbreuken<\/strong><\/li>\n\n\n\n<li>Ervaring met <strong>moderne voertuigsystemen en nieuwe autotechnologie<\/strong><\/li>\n\n\n\n<li>Hybrid and Electric Vehicle Specialist (HV-qualified)<\/li>\n\n\n\n<li>Nauwkeurige analyse van <strong>oorzaak en gevolg bij storingen<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Henry &#8211; Master Technicus<\/strong>\n<ul class=\"wp-block-list\">\n<li>Jarenlange ervaring in autotechniek<\/li>\n\n\n\n<li>MBO Level 4 First Automotive Technology<\/li>\n\n\n\n<li>Specialist in <strong>motorreparaties en revisiewerkzaamheden<\/strong><\/li>\n\n\n\n<li>Expert in <strong>versnellingsbakken (handgeschakeld en automaat)<\/strong><\/li>\n\n\n\n<li>Diagnose en reparatie van <strong>tussenbakken en aandrijflijnen<\/strong><\/li>\n\n\n\n<li>Reparatie van <strong>complexe mechanische storingen<\/strong><\/li>\n\n\n\n<li>Lichte <strong>schadeherstelwerkzaamheden<\/strong> en carrosseriereparaties<\/li>\n\n\n\n<li>Specialist in onderhoud en reparatie van benzine- en dieselmotoren<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Melissa &#8211; Hoofd Receptie &amp; Financi\u00eble Administratie<\/strong>\n<ul class=\"wp-block-list\">\n<li>Hoofd <strong>receptie en klantservice<\/strong><\/li>\n\n\n\n<li>Eerste aanspreekpunt voor <strong>klanten en afspraken<\/strong><\/li>\n\n\n\n<li><strong>Planning en werkplaatsafspraken<\/strong> co\u00f6rdinatie<\/li>\n\n\n\n<li>Specialist in <strong>onderdelen opzoeken en bestellen<\/strong><\/li>\n\n\n\n<li>Opstellen van <strong>reparatieoffertes en kostenramingen<\/strong><\/li>\n\n\n\n<li>Facturatie en financi\u00eble administratie<\/li>\n\n\n\n<li>Beheer van <strong>klantdossiers en werkorders<\/strong><\/li>\n\n\n\n<li>Ondersteuning van <strong>werkplaatsplanning en communicatie met monteurs<\/strong><\/li>\n\n\n\n<li>BHV-gecertificeerd (Bedrijfshulpverlening)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong><a href=\"\/en\/team-linda-van-dam\/\">Sarah<\/a> &#8211; Administratief Medewerker<\/strong>\n<ul class=\"wp-block-list\">\n<li>Ondersteuning van de <strong>financi\u00eble administratie<\/strong><\/li>\n\n\n\n<li>Verwerking van <strong>facturen en administratieve documenten<\/strong><\/li>\n\n\n\n<li>Beheer en controle van <strong>klantdossiers<\/strong><\/li>\n\n\n\n<li>Ondersteuning bij <strong>planning en administratieve werkzaamheden<\/strong><\/li>\n\n\n\n<li>Zorgt dat de <strong>administratie en kantoorprocessen<\/strong> soepel verlopen<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Sanne &#8211; Baliemedewerker &amp; Klantbegeleider<\/strong>\n<ul class=\"wp-block-list\">\n<li>Eerste aanspreekpunt voor <strong>klanten aan de balie en telefonisch<\/strong><\/li>\n\n\n\n<li>Inplannen van <strong>werkplaatsafspraken en onderhoud<\/strong><\/li>\n\n\n\n<li>Beantwoorden van <strong>vragen over onderhoud en reparaties<\/strong><\/li>\n\n\n\n<li>Ondersteuning bij <strong>klantontvangst en service aan de receptie<\/strong><\/li>\n\n\n\n<li>Zorgt voor een <strong>gastvrije en professionele ontvangst<\/strong> van klanten<\/li>\n\n\n\n<li>Ondersteuning bij het <strong>opzoeken van auto-onderdelen<\/strong><\/li>\n\n\n\n<li>Inventory Management<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Specialist Technical Certifications<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to basic automotive certifications, our mechanics hold the following specialist certifications:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hybrid and Electric Vehicles (HV):<\/strong> 2 technicians are HV qualified and are permitted to work on high-voltage systems (up to 1000V)<\/li>\n\n\n\n<li><strong>F-gases Certification:<\/strong> All technicians who work on air conditioning systems are F-gas certified (legally required)<\/li>\n\n\n\n<li><strong>Diesel Specialist:<\/strong> 3 technicians with specific Common Rail and AdBlue expertise<\/li>\n\n\n\n<li><strong>Transmission Specialist:<\/strong> 2 mechanics with DSG\/Powershift and CVT expertise<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Equipment and Equipment Certifications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Quality requires not only skilled mechanics, but also the right tools and equipment. Faay Auto Groep invests regularly in professional, certified diagnostic and repair equipment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Diagnostic Systems and Software<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bosch KTS Diagnostic System:<\/strong> Professionele diagnosecomputers op onze vestiging met toegang tot alle voertuigfabrikanten (OE-level diagnostics)<\/li>\n\n\n\n<li><strong>Autel MaxiSys Elite:<\/strong> Advanced diagnostic system with programming and coding functions<\/li>\n\n\n\n<li><strong>Hella Gutmann Mega Macs:<\/strong> System diagnostics and service reset<\/li>\n\n\n\n<li><strong>Mercedes-Benz Star Diagnosis:<\/strong> Original Mercedes diagnostic system<\/li>\n\n\n\n<li><strong>VAG ODIS Diagnostic:<\/strong> Original VW\/Audi\/Skoda\/Seat diagnostic system<\/li>\n\n\n\n<li><strong>TecDoc and ALLDATA:<\/strong> Complete technical information and parts catalogues<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Specialized Repair and Test Equipment<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>4-Wheel Alignment System (Hofmann Geoliner 650):<\/strong> Computer-controlled wheel alignment for optimal tire wear and road holding<\/li>\n\n\n\n<li><strong>Air Conditioning Service System (Bosch ACS 652):<\/strong> For air conditioning diagnosis, cleaning, vacuuming and refilling with R134a and R1234yf refrigerant<\/li>\n\n\n\n<li><strong>Brake fluid changer:<\/strong> For complete replacement of brake system fluid<\/li>\n\n\n\n<li><strong>Transmission Flushing System:<\/strong> For changing automatic transmission oil<\/li>\n\n\n\n<li><strong>Injector Cleaner and Tester:<\/strong> For cleaning and testing petrol and diesel injectors<\/li>\n\n\n\n<li><strong>AdBlue Service Equipment:<\/strong> For diagnosis and service of SCR systems<\/li>\n\n\n\n<li><strong>ADAS Calibration Frame:<\/strong> For calibration of driver assistance systems (camera, radar)<\/li>\n\n\n\n<li><strong>Oscilloscope and Multimeter:<\/strong> For electrical diagnosis at component level<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Lifts and Workshop Equipment<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>RDW-goedgekeurde Hefbruggen:<\/strong> Jaarlijks gekeurd volgens NPR 6380<\/li>\n\n\n\n<li><strong>Hydraulic 2-Column Lifts:<\/strong> Capacity 4,000 kg, including arm extensions<\/li>\n\n\n\n<li><strong>4-Column Lifts:<\/strong> For large vehicles and buses<\/li>\n\n\n\n<li><strong>Schaar Hefbruggen:<\/strong> For quick inspections and tire service<\/li>\n\n\n\n<li><strong>Motor lifting (500kg \u2013 2000kg):<\/strong> For engine and transmission work<\/li>\n\n\n\n<li><strong>Transmission Jacks:<\/strong> For safe disassembly of transmissions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Schaderapporten voor verzekeringen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Faay Auto Groep stelt regelmatig <strong>schaderapporten en schadecalculaties voor auto\u2019s<\/strong> op. Deze rapporten worden gebruikt voor het indienen en beoordelen van <strong>schadeclaims bij verzekeringsmaatschappijen<\/strong>.<br><br>Onze <strong>autoschade rapporten<\/strong> worden opgesteld volgens de gebruikelijke richtlijnen van verzekeraars, zodat de schadeafhandeling zo soepel mogelijk kan verlopen. Wij hebben ervaring met rapportages voor vrijwel alle grote verzekeraars in Nederland.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Onder andere voor verzekeringen zoals:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ANWB Insurance<\/li>\n\n\n\n<li>Allianz Direct<\/li>\n\n\n\n<li>Central Management<\/li>\n\n\n\n<li>Interpolis<\/li>\n\n\n\n<li>National Netherlands<\/li>\n\n\n\n<li>OHRA<\/li>\n\n\n\n<li>Real<\/li>\n\n\n\n<li>Unigarant<\/li>\n\n\n\n<li>InShared<\/li>\n\n\n\n<li>FBTO<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Voor autoschade kunnen wij <strong>schaderapporten en schadecalculaties<\/strong> opstellen voor uw verzekering. Wanneer een schade-expert door de verzekeraar wordt ingeschakeld, stemmen wij de schade en eventuele reparaties af met de betreffende expert.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quality Standards and Procedures<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Quality isn&#039;t a coincidence; it&#039;s the result of systematic work according to established procedures and standards. At Faay Auto Groep, we work according to documented quality procedures.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Our Quality Procedures<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Intake procedure:<\/strong> Each car is photographed upon acceptance and a damage inspection report is made<\/li>\n\n\n\n<li><strong>Diagnosis protocol:<\/strong> Systematic diagnosis according to fixed steps: visual inspection, reading error code, measurements, testing, conclusion<\/li>\n\n\n\n<li><strong>Price quote:<\/strong> Written price quote in advance with specification of labor and materials<\/li>\n\n\n\n<li><strong>Approval:<\/strong> No work without explicit approval from the customer<\/li>\n\n\n\n<li><strong>Workshop order:<\/strong> Each repair is carried out according to a documented workshop order<\/li>\n\n\n\n<li><strong>Quality control:<\/strong> Every repair is checked by a second mechanic (4-eye principle)<\/li>\n\n\n\n<li><strong>Test drive:<\/strong> A test drive is carried out as standard after major repairs<\/li>\n\n\n\n<li><strong>Final inspection:<\/strong> Before delivery, a final inspection is carried out for functionality and neatness<\/li>\n\n\n\n<li><strong>Customer communication:<\/strong> In case of additional work or deviations, the customer will be informed immediately<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Parts Sourcing and Quality<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We work only with reliable parts suppliers and apply strict quality standards for all parts:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Original Parts:<\/strong> Direct from the car manufacturer, 100% fit and quality<\/li>\n\n\n\n<li><strong>OEM Parts:<\/strong> Produced by the same supplier as the original, often identical but cheaper<\/li>\n\n\n\n<li><strong>A-brand Alternative:<\/strong> Quality brand parts from renowned manufacturers such as Bosch, Brembo, SKF, Monroe, Sachs, Continental, etc.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We DO NOT use cheap C-brand parts from unknown sources. Quality always comes before price. You&#039;ll always have a choice between original, OEM, and A-brand alternatives with a transparent price comparison.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Environmental and Sustainability Certifications<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Faay Auto Groep takes its social responsibility seriously and works according to environmentally friendly procedures:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>ARN (Auto Recycling Nederland):<\/strong> Connected for responsible processing of end-of-life vehicles<\/li>\n\n\n\n<li><strong>WAMOS (Environmentally Friendly Wastewater Collection and Separation Workshop):<\/strong> Separate wastewater drainage system<\/li>\n\n\n\n<li><strong>F-gases Registration:<\/strong> Registered with RDW for responsible handling of air conditioning coolants<\/li>\n\n\n\n<li><strong>Waste Oil Collection:<\/strong> Certified disposal of used oil and filters<\/li>\n\n\n\n<li><strong>Battery Recycling:<\/strong> Submission to Stibat for responsible battery recycling<\/li>\n\n\n\n<li><strong>Tire Recycling:<\/strong> Delivery to VACO for 100% recycling of old tires<\/li>\n\n\n\n<li><strong>LED Lighting:<\/strong> Energiezuinige werkplaatsverlichting op onze vestiging<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Why Choose a Certified Garage?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can choose to have your car repaired at a non-certified garage, but that carries risks. With a fully certified garage like Faay Auto Groep, you benefit from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Safety:<\/strong> Your car will be inspected and repaired according to legal standards<\/li>\n\n\n\n<li><strong>Quality guarantee:<\/strong> Written warranty on work and parts<\/li>\n\n\n\n<li><strong>Craftsmanship:<\/strong> Work is carried out by certified specialists<\/li>\n\n\n\n<li><strong>Modern Equipment:<\/strong> Diagnosis and repair with professional, calibrated equipment<\/li>\n\n\n\n<li><strong>Factory Warranty Retention:<\/strong> Maintenance according to factory instructions<\/li>\n\n\n\n<li><strong>Insurance Recognition:<\/strong> No problems with your car insurance<\/li>\n\n\n\n<li><strong>Consumer protection:<\/strong> Complaints procedure and dispute committee<\/li>\n\n\n\n<li><strong>Transparency:<\/strong> Clear price quote and communication<\/li>\n\n\n\n<li><strong>Reliability:<\/strong> Objective inspections without commercial pressure<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions about Our Certifications<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Will my factory warranty be retained if I have my maintenance done by you?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Yes, absolutely.<\/strong> The factory warranty remains valid when you have maintenance performed at an independent garage, provided the maintenance is carried out according to the manufacturer&#039;s instructions. At Faay Auto Groep, we work according to the maintenance intervals and procedures prescribed by the car manufacturer. We use parts that meet factory specifications (OEM or higher) and document all work in your maintenance log and digital system. Since EU regulations in 2002 (Block Exemption Regulation), car manufacturers are no longer permitted to require maintenance to be performed at the dealership. You are therefore free to choose where you have your car serviced.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How often is your inspection equipment checked?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>At least once a year by an independent party.<\/strong> All vehicle inspection equipment (brake tester, clearance detector, light tester, emissions analyzer, etc.) must be calibrated at least once a year by an accredited calibration company, according to RDW regulations. This calibration is documented, and the certificates are retained. We also perform daily functional checks before commencing inspections. The RDW may visit unannounced at any time to inspect the equipment. If any deficiencies are found, the RDW accreditation will be revoked immediately.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What is the difference between BOVAG and RDW recognition?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Both are complementary but different.<\/strong> RDW recognition is a legal requirement for conducting periodic vehicle inspections (APKs). It&#039;s a technical certification that focuses on the quality of inspections. BOVAG membership is voluntary and covers all aspects of business operations: customer service, transparency, warranty arrangements, and dispute resolution. An RDW-certified garage can be a non-BOVAG member (and vice versa). At Faay Auto Groep, we hold both certifications, so you benefit from both technical quality (RDW) and consumer protection (BOVAG).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do your mechanics specialize in specific car brands?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Yes, we have brand specialists.<\/strong> Hoewel al onze monteurs breed opgeleid zijn en aan alle merken kunnen werken, hebben sommige monteurs zich verder gespecialiseerd in specifieke merken. Bijvoorbeeld: Henry is VAG-specialist (VW, Audi, Skoda, Seat) en heeft uitgebreide kennis van Mercedes-Benz en BMW. Ronald is de specialist voor moeilijke diagnoses en complexe technische vraagstukken op alle merken. Bij complexe merkspecifieke problemen wordt de reparatie toegewezen aan de monteur met de meeste expertise op dat merk.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens if I am not satisfied with the service?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Then we have a structured complaints procedure.<\/strong> If you are dissatisfied, please report it to our service advisor or branch manager. We take your complaint seriously and will respond substantively within 5 business days. In most cases, we can reach a resolution amicably. If that doesn&#039;t work, as a customer of a BOVAG garage, you can appeal to the independent <strong>Automotive Services Dispute Committee<\/strong>. This committee will assess your complaint objectively and issue a binding decision within three months. The fee is \u20ac50 (refundable if you win). This is a unique form of consumer protection available only at BOVAG garages.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can you also work on hybrid and electric cars?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Yes, we are HV-qualified.<\/strong> Twee van onze monteurs (Henry en Henry) hebben de offici\u00eble HV (High Voltage) training gevolgd en zijn gecertificeerd om veilig te werken aan hoogspanningssystemen van hybride en volledig elektrische voertuigen. Zij mogen werken aan systemen tot 1000V spanning. Voor hybride en elektrische voertuigen beschikken wij over speciale isolerende gereedschappen, hoogspanning meetapparatuur en veiligheidsprotocollen. Wij kunnen onderhoud, reparaties en APK-keuringen uitvoeren aan alle gangbare hybride en elektrische modellen (Tesla, Nissan Leaf, BMW i3, VW ID serie, Toyota Prius, Hyundai\/Kia EV, etc.).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How can I be sure that you inspect objectively and do not push repairs?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>This is regulated by law and is monitored.<\/strong> RDW-certified inspectors are legally required to perform objective and independent inspections. Inducing unnecessary repairs is prohibited and can lead to withdrawal of the inspector&#039;s certification and fines of up to \u20ac20,000. The RDW regularly conducts inspections, both announced and unannounced. In addition, the RDW may perform follow-up inspections to verify that the inspection was carried out correctly. At Faay Auto Groep, we maintain a strict separation between inspection and repair: the inspector provides objective advice, and you decide whether to have the repair carried out (at our premises or elsewhere). We are known for our honest inspections \u2013 sometimes we even say that a repair is not urgent and can wait a little longer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why should I choose a BOVAG garage instead of a cheaper garage?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quality, reliability and consumer protection.<\/strong> At a BOVAG garage, you might pay a little more than at the cheapest, but you get a lot in return: certified mechanics, high-quality parts, a written warranty, transparent pricing, professional equipment, and the security of the BOVAG code of conduct. You also have access to the independent Dispute Resolution Committee for disputes. Cheaper garages often use inexperienced mechanics, inferior parts, and lack quality control. A poor repair will ultimately cost you more than a proper repair at a certified garage. At Faay Auto Groep, we believe: not the cheapest, but we do offer the best value for money.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact and Verification<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can verify all our certifications and accreditations yourself:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>RDW recognition:<\/strong> Check our accreditation on <a href=\"https:\/\/www.rdw.nl\" target=\"_blank\" rel=\"noopener\">www.rdw.nl<\/a> under Approved companies<\/li>\n\n\n\n<li><strong>BOVAG membership:<\/strong> Find us via <a href=\"https:\/\/www.bovag.nl\" target=\"_blank\" rel=\"noopener\">www.bovag.nl<\/a> under Find a BOVAG garage<\/li>\n\n\n\n<li><strong>Request Certificates:<\/strong> You can request copies of our certifications via <a href=\"mailto:co*****@***********ep.nl\" data-original-string=\"lINTT1aUynX2FSA+T9F7pQ==f121AQV0nsYfSZxYxCfs\/iIz7tSjSYk2wIQTZa9\/e19LUk=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='Wa2fDx3MkbSurvZOteitBQ==f12XufKpbP4eaGlcr+dIsaoDx3n2u0+BVDPbsKgkwUiQCQ='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>co<span class=\"apbct-blur\">*****<\/span>@<span class=\"apbct-blur\">***********<\/span>ep.nl<\/span><\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Bezoek onze werkplaats in <strong>Newgein<\/strong> en ontdek onze moderne apparatuur, professionele werkomgeving en de certificeringen waar wij trots op zijn.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Schedule Your Appointment with a Certified Specialist<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Experience the difference of a fully certified garage for yourself. Whether it&#039;s an MOT inspection, maintenance, repairs, or diagnostics \u2013 at Faay Auto Groep, quality, safety, and your trust are our top priorities.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\">\n<a class=\"wp-block-button__link\" href=\"\/en\/afspraak-maken\/\">Make an Appointment Now<\/a>\n<\/div>\n<div class=\"wp-block-button is-style-outline\">\n<a class=\"wp-block-button__link\" href=\"https:\/\/www.faayautogroep.nl\/en\/contact\/\">Contact Us<\/a>\n<\/div>\n<\/div>\n\n\n\n<p class=\"trust-footer wp-block-paragraph\"><strong>Faay Auto Groep &#8211; Uw gecertificeerde automotive specialist sinds 2005<\/strong><br>RDW Approved APK Inspection Station <br>BOVAG Member with full consumer protection<br>RDW-erkende keurmeester<br>15,000+ satisfied customers<br>Transparent prices and honest advice<\/p>","protected":false},"excerpt":{"rendered":"<p>Certificeringen, Erkenningen en Kwaliteitsstandaarden | Faay Auto Groep Kwaliteit, betrouwbaarheid en vakmanschap zijn geen loze beloftes bij Faay Auto Groep. Onze uitgebreide certificeringen en offici\u00eble erkenningen van toonaangevende instanties in de automotive sector vormen het bewijs van onze professionele standaard. Met RDW-erkenning van onze vestiging in Nieuwegein, BOVAG-lidmaatschap en Vakgarage-certificering garanderen wij u de hoogste [&hellip;]<\/p>\n","protected":false},"author":31,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-19947","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Certificeringen, Erkenningen en Kwaliteitsstandaarden | Faay Auto Groep Kwaliteit, betrouwbaarheid en vakmanschap zijn geen loze beloftes bij Faay Auto Groep. 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